Of course, many times it is not realistic because of time constraints, but with your intention, and non-verbal communication, it is possible to show the participants that all opinions and ideas are welcome.Īnother important purpose for the trainer is to encourage participants to listen to each other and pay attention to their own and other people’s non-verbal communication. It is not only one person, but there are many people to be listened to, so this means that the purpose is to listen to all participants. In training courses, there are some differences in the purposes of listening. Now think back to those three previous conversations, which of these purposes did you manage to achieve? To arrive at a shared and agreed understanding and acceptance of both points of view.To encourage the speaker to communicate fully, openly and honestly and.To show interest, respect and full concentration.To observe the non-verbal signals accompanying what is being said to enhance better understanding.To gain a full and accurate understanding of the speaker’s point of view and opinion.To fully focus on the messages being communicated, avoiding distractions and preconceptions.Listening, as a process, has several purposes, and the purpose of listening will depend on the situation and the nature of the communication. What was your purpose for listening in each of these conversations? ![]()
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